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Social Media – What a load of rubbish!

Thursday, July 14, 2011 @ 02:07 PM
Author: Nial

I can’t keep quiet any longer!  What an absolute load of rubbish most people talk about Social Media & Networking and, more importantly, how to harness it for business use.  There seems to be a whole industry growing up around myths and stories that have no basis in fact, so be warned.

Perhaps you’re still left wondering how best use it, or even if you should at all?  Maybe you’ve already dived in but not finding it particularly productive or stimulating?

There’s a great confusion going on and I hope I can clarify a few simple points for you.  Almost every day I see business owners and managers jumping into the Social Media space with the hope that they will miraculously tap into a rich seam of new business opportunities.  For the most part they follow the classic approach and make the classic mistakes that look like this:
 
1) create an account and profile, 2) add as many people as possible and then 3) spray sales messages all over their new-found ‘friends’ every hour, every day until someone gives in, actually rings up and then buys something. That strategy simply won’t work for you.
My words might seem a little harsh, sure, it’s not easy for someone starting out to know how to use a relatively new and fast-evolving marketing channel like Social Media.  I’ve even seen the ‘big boys’ get it seriously wrong and there seems to be so much information out there how do you know who to listen to or what strategy to follow?  More to the point, why should you listen to my take on it?

Well, here’s my point in a nutshell and I’m sure when you read what I am about to divulge you’ll have one of those ‘A-ha moments’ (and I’m not referring to an 80’s pop act!).
 
Guys, the clue is in the name…

Let’s work backwards for a moment.  Social networking is exactly about that, networking.  Creating a profile, adding lots of ‘friends’ and then broadcasting your news to the world is a bit like walking into a room at a networking event standing in the middle and shouting sales messages to anyone who might care to listen.  Meanwhile there are lots of people, all huddled in little groups, having interesting conversations between each other and getting to know each other. 

Standing on your own spieling to the room simply doesn’t work – and you’d look ridiculous!  As you might imagine, your efforts may seem a little strange and eccentric to others.  Of course someone might come over and try to help you out, strike up a two-way conversation and help you get started but it’s not very likely.

You need to approach Social Networking in the same way you would a physical networking opportunity.  Once you enter the space your first job is to wander about, get close to the conversations that are going on already, find the ones that interest you (and you feel you can contribute to) and then listen.  Listening is the key to good Social Networking skills.  It’s where it all starts.  Once you’ve found a conversation you like, you can find an appropriate way to engage with it and add something of value. 

This is how you can start to build a credible profile…

… which is vital if you want recognition in the Social Media space.

The Social Network across facebook

 
The second clue is in the other word; Social
I’ll admit to being a bit of a Social Networking junkie but then it’s my job to understand how to use it and show others how to get the best from it.  One thing that I notice regularly is that some people think that you should either use Social Media for business or personal use, exclusively.  Wrong, so very wrong. 

Social Networking is about YOUIt’s not about your business, organisation, products or services.  It’s not about your offers, prices or why you think you’re better than the competition.  It’s about you, what you do, what interests you and what’s going on in your life right now.

People who endlessly post comments about what they have to sell will find the Social Media landscape a very harsh and barren environment.  If you’re a mega-brand and your positioning is already established then yes, you may be able to attract lots of fans and keep them entertained with the next product offering you’ve got coming up.  If not, you’ll want to use Social Media to start to create that profile and help people to get to know you

Avoid inane comments and drivel and certainly stay well away from the keyboard late at night when you’ve had one glass of wine too many but do let your tribe know what you’re enjoying right now.  Be that a new product or service that you’re consuming, books, music, arts, comedy, etc., etc.  Engage and comment on a range of issues that not only affect you but the people you want to connect with.

So the other golden rule is to engage… to be Sociable.  It’s interesting to see people who pop into the space for just a few moments, stand there and shout about how great their product is and then promptly leave again.  What would you think of a person who did this in the ‘real world’?  Take time to read what others are talking about, contribute, comment, challenge if you like but above all be social.  The same good communication skills are needed in this virtual environment.

Apply these simple and hopefully obvious rules and you’ll not only find the Social Media space an interesting place to be, you’ll make new connections and become recognised.  Who knows… you might even find it brings you new business opportunities too.

Nial Adams is Co-Founder of PUSH Marketing Partners and the PUSH Marketing Academy and works with a diverse range of clients (from large blue-chip organisations to micro and SME start-ups).  Nial’s business also attracts a large number of these clients from the Social Media space. 
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